Voluntary Action Swindon - Food Supply in Swindon – 24.4.20
An information sheet showing voluntary, statutory and commercial organisations providing food and deliveries for vulnerable people in Swindon.
Read Here →
A number of local businesses are offering food deliveries.
The food retail stores are working hard to ensure supplies and help elderly, vulnerable and NHS/Social Support workers to get the supplies that they need.
Most stores have now more fully developed policies and procedures to deal with the current situation and have improved their information pages, so we have reduced the detail we give here and would advise checking back with these pages regularly, as details change from day to day.
Click store name to go straight to their information
Sainsbury's Morrisons Asda Tesco Co-Op Iceland Lidl Aldi Waitrose M&S
Every Monday, Wednesday and Friday, all our supermarkets dedicate 08.00 to 09.00 to serving elderly customers, disabled customers and carers.
NHS and social care workers are be able to shop in our supermarkets for half an hour before they open, from Monday to Saturday. Anyone with NHS ID will be able to shop from 07.30 to 08.00 on these days.
Update 24.04.20: By Monday (27th) the vast majority of our supermarkets will be open from 08.00-22.00. We are installing perspex safety screens in our petrol filling station stores and these will start to re-open from next week. We are also extending opening hours in many Convenience stores to 10pm or 11pm.
There is much more information by following the link below:
Web Page explaining arrangements →
Morrisons information page is unfortunately only accessible after waiting in their automatic queuing system, so the information below is largely taken from their 'corporate' press releases.
Elderly & Vulnerble shoppers:
From 14th April Morrisons have:
- Dedicated telesales service launched for customers who can't visit stores
- Customers can order a delivery to their doorstep from a list of 47 essential items
- Vulnerable customers offered assistance with extra staff
These customers will be able to place orders with Morrisons over the phone and the delivery will be made the following day by a store colleague from their local store, often the store's Community Champion, who is tasked with helping the community.
- choose from a 'takeaway' menu of 47 essential groceries with options including milk, butter, eggs, potatoes, pasta, bananas, cornflakes and flour
- pay for delivery on their doorstep via a mobile chip and pin device
- refuse an item on delivery should they wish to do so but every effort will be made to match the customers' specific preferences.
Customers who wish to place an order should phone 0345 611 6111
and select option five
From Thursday 16th April Morrisons is announcing a 10% discount on shopping for all NHS heroes to support them through the Covid-19 pandemic. It will last until July 12th when it will be reviewed.
NHS Shopping Hour - To make sure NHS staff can get hold of the groceries they need, Morrisons have also introduced an NHS hour at the beginning of every day from 6-7am
, and 9-9.30am on Sundays
NHS staff can present their valid ID card from Thursday this week to receive a 10% discount on their shopping in all Morrisons stores.
Presently Morrisons are operating and automated queuing system on their website, which ensures that customers are dealt with as efficiently as possible.
Since the outbreak started, Morrisons has been asking customers to pay, where possible, by card or smartphone to help reduce cash handling, limit the number of physical interactions taking place and help customers and colleagues from being affected.
All store checkouts will accept the new £45 limit.
The Volunteer Shopping Card
Find out more
Store opening hours
- We have temporarily reduced the normal opening hours of our stores to 8am to 8pm, Monday to Saturday to ensure we can clean and fully re-stock our shelves ready for our customers. You can check your local store opening times on the Asda Store Locator, which is updated with the latest information.
To support the vital work of the NHS and care workers, we are prioritising NHS workers in larger stores every Monday, Wednesday and Friday from 8am to 9am as well as Sundays 9am to 10am for browsing.
To ensure there is enough for everyone, we will occasionally place purchase limits on certain products that are in high demand.
There is extensive and useful information on Asda's actions and policies from the link below:
Steps Asda have taken
As with most stores, Tesco are limiting the number of people in the store at any one time and encouraging only one person from each family to come shopping.
There is much more on this, special shopping times and deliveries by using the link below:
Tesco Response updates
Most of our stores will now be open from 7am to 8pm.
Stores with a petrol station will have a closing time of 11pm to allow for access to fuel.
All our stores have a dedicated shopping hour for our vulnerable customers
, those that care for them and NHS workers
from 8am to 9am Monday to Saturday
and from 10am to 11am on Sundays
in all our stores.
More on Co-Op's Response
The link below has the answers to questions about special opening hours and other policies
Customer Support page
The last hour of trade will be reserved exclusively for NHS customers on production of official NHS ID, Check at your local store for more information.
Store Finder →
Havelock Square: 01793 490045
Gorse Hill: 01793 616193
- Monday 9:00AM - 6:00PM
- Tuesday 9:00AM - 6:00PM
- Wednesday 9:00AM - 6:00PM
- Thursday 9:00AM - 6:00PM
- Friday 9:00AM - 6:00PM
- Saturday 9:00AM - 6:00PM
- Sunday Closed
Product quantity limitations
We've now lifted our volume restrictions on all items apart from toilet paper, and are reverting to our previous policy of allowing all customers to purchase 'usual household' quantities again. This is, as ever, at the store manager's discretion and we still ask for your continued consideration for our colleagues and other customers when you come into store.
For more information on best times to shop and arrangements in stores, see link below:
More Here →
Our stores are open, but make sure you check our Store Finder
just in case your local store's hours have changed.
All day, every day key workers in the NHS, Police and Fire Service will take priority ahead of queues into our stores upon showing a valid ID. We have extended our priority shopping time for emergency workers which will now include all groups entitled to a Blue Light card. This includes all Social Care Workers, First Responders and St John's Ambulance staff, amongst many others. This is in addition to early access on a Sunday, where they can enter stores 30 minutes prior to opening.
We also opening 30 minutes early Monday - Saturday for the Elderly (over 70) and vulnerable. Please note, in England and Wales, this is for browsing only.
We have be extended our opening hours until 10pm Monday to Saturday. Our shelves are now well stocked throughout the day. Our busiest time is first thing in the morning, so by extending our hours you have more time to shop safely. Normal Sunday opening hours remain in place.
More on Aldi's response & FAQs →
. Use this for opening hours.
In line with most stores, Waitrose are now operating queuing and spacing systems to maintain social distancing.
They have special arrangements in place for NHS staff and Elderly and Vulnerable customers, including priority access to waitrose.com delivery slots.
For full details use the link below which is being regularly updated.
More Here →
Note opening times reduced, closing at 7pm (19.00) most days
10:00 - 16:00
07:00 - 19:00
07:00 - 19:00
07:00 - 19:00
07:00 - 19:00
07:00 - 19:00
07:00 - 19:00
Covid-19 Information for our Customers
For more details, use the link above, which has detailed information about M&S response, policies and procedures.
Please note that this does not include franchise stores in petrol and railway stations.
Please visit www.marksandspencer.com/stores to find out the opening times of your stores.
SWINDON ORBITAL, Unit C1B The Orbital Shopping Park, Swindon, SN25 4BG
Telephone number: 01793 748172
- Monday 09:00-20:00
- Tuesday 09:00-20:00
- Wednesday 09:00-20:00
- Thursday 09:00-20:00
- Friday 09:00-20:00
- Saturday 08:00-19:00
- Sunday 10:30-16:30